Return & Refund Policy
At Happy Life, we take great care in preparing, packing, and delivering our herbal and
healthy food products with the highest standards of hygiene and quality. However, if you
are not satisfied with your purchase due to a genuine reason, we’re here to help.
Return Eligibility
As our products are consumable food items, we accept returns or offer replacements
only under the following conditions:
- ∙The product delivered is damaged or defective
- ∙The item received is different from what was ordered
Please note: Products once opened, used, or consumed cannot be returned due to
safety and hygiene reasons.
Return Request Process
To initiate a return, please follow these steps:
1.Contact our customer support within 48 hours of delivery
2.Share your order ID, issue details, and clear photos/videos of the product and
packaging
3.Our team will verify the issue and guide you through the return or replacement
process
Refund/Replacement
- ∙If eligible, we will offer either a full refund or a replacement, as per your
preference
- ∙Refunds (if applicable) will be processed within -7-10working days via the original
payment method
Non-Returnable Items
- ∙Products returned without original packaging
- ∙Products damaged due to customer mishandling
- ∙Items requested for return after 48 hours of delivery
